Motorcycle Express

Rules, Instructions, Terms and Conditions for Shipping Application and Contract

RULES/INSTRUCTIONS

Shipping Contract does not include the cost of "Temporary Insurance"
Shipping Contract does not include the cost of any Handling Charges, Navcan Handling Fees, Export Declaration Costs, Terminal/Warehouse Fees, Airline Surcharges, X-ray/Secondary Security Screening Fees, Storage Fees, Customs Fees or Agents Fees required for Customs clearance. These charges/fees are the responsibility of the shipper/client and are payable at the port location only.

  

Motorcycle Express will not be held responsible for cancelled flights or expenses due to any delay. All motorcycles are shipped on a standby basis and will be shipped on the next available flight. Motorcycle Express shall accept no liability whatsoever for surface transportation arrangements or expenses due to any delays.

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Important Instructions Regarding Your Shipment

YOU WILL BE RESPONSIBLE FOR THE FOLLOWING:

• Transportation to/from passenger terminals, cargo warehouses and customs offices. The cargo warehouses may be 4-5 miles away from the passenger terminals and will either require a taxi journey or your own transportation. There may be no public transport.

• Customs clearance at all ports. This will involve collecting any documentation and taking them to the Customs office. *Some ports may require an Agent to clear your bike through Customs. 

• You are responsible to contact the agent PRIOR to drop off or pick up and pay any fees required for Customs clearance. This may also require transportation to/from agent's office and ports. You will collect your motorcycle from the warehouse after paying any applicable fees, duties, port fees, overtime charges, customs fees or agent fees for customs clearance.

• Disconnecting the battery, taping the positive terminal and having NO MORE THAN ONE GALLON of gasoline in the tank. This must be done prior to drop off (outside the airfreight warehouse). If you do not prepare your motorcycle according to these Dangerous Goods regulations, your bike will not be shipped. You are NOT permitted to have any protruding devices attached to the bike; such as GPS, Phone Holder…etc.

• ALL locks must be open. Leave ALL keys (ignition, gas tank, bags etc.) with the bike for access to the fuel tank and any lockable compartments or boxes. Keep a spare set.

• Any modifications the airline may require which will enable them to ship your motorcycle. Procedures can vary depending on the terminal, day and staff. You may not attach any luggage or bags to the motorcycle except for manufacturer's hard or soft bags, which may or may not be packed depending on airline rules. All attached bags must be unlocked for Customs inspection. * No Liquids. Combustible OR Electronics may be inside of Back Bags. * We/Airline will not be responsible for any contents in side of back bags. Please be sure to fill out the Letter of Contents included in your package.

• We would prefer drop off and pick up on weekdays if possible.

• Any Duty or Tax that may be payable to Customs on your motorcycle shipment.

• Verifying the days and hours ports are open for drop off and pick up of motorcycle. Not all ports are open 24 hours a day, 7 days a week. Make sure the port is open on the day you are going to drop off/pick up your bike in case it is a holiday.

• Verifying the days and hours Customs offices are open for customs clearance at each port. Customs may not be available for Customs clearance on certain days or hours.

• Any overtime or after hour's fees required at the port or by Customs Agents.

• Presenting the ORIGINAL TITLE at all ports; as well as, Lien Holder Permission Letter.

• Verifying the motorcycle shipment has arrived and is available for pick up at the port of destination. You must always refer to the airway bill number.

• Any storage charges at ports if motorcycle is dropped off prior to the scheduled drop off date.

• Any storage charges if motorcycle is not picked up within the allowable time at your port of arrival.

• Any terminal fees, warehouse fees, customs fees, airline surcharges, X-ray/Secondary Security Screening fees, Navcan fees, handling charges, export declaration costs, airway bill fees, storage fees, Customs fees or Agents fees required for Customs Clearance which are payable only at your port of arrival/departure. These vary from port to port.

• Ports accept Cash Only (Local Currency)-No Checks or Credit Cards if any fee payments are necessary.

• You MUST notify the airline immediately in the event of damage caused by the airline handling. As a condition precedent to recovery, a claim for any loss or damage must be filed immediately with the airline. If not, your claim may be denied.

• Any surface transportation or expenses due to any delay in shipment.

• Contacting our office 10 days prior to your return to confirm the return arrangements on round trip packages to avoid any airline flight cancellation penalties.

 

SHIPPING CONTRACT TERMS AND CONDITIONS

• The transportation of this shipment shall be governed by the rates, terms and conditions of any existing contract between the client and Motorcycle Express.

• Motorcycle Express shall not be liable for delay caused by airline schedule changes, Customs clearance, failure to clear security, and change in manifest, lack of capacity or from any cause.

• Motorcycle Express will not be bound to transport by any particular schedule, means, vehicle or otherwise as a result of a delay.

• In no event shall Motorcycle Express be responsible for any indirect, incidental, special or consequential expenses arising out of a delay in shipment.

• Motorcycle Express shall have the right in case of physical necessity to forward said property by any carrier or route between the point of shipment and the point of destination.

• It is now mandatory for all motorcycles to be screened through an x-ray prior to shipping at all ports.
   

The maximum allowable dimensions for bikes to go through this x-ray machine are:
300 cm (L) × 145 cm (W) × 145 cm (H) — 118" (L) × 60" (W) × 60" (H)

You are responsible for any X-ray /Secondary Security Screening Fees and any additional costs if required due to density etc.
It will be your responsibility to ensure that your bike is within this restriction. If you need to remove a windshield or let air out of your tires in order to meet this requirement, it must be done outside the airfreight warehouse prior to drop off. It is to your advantage to stay with your bike during security screening and procedures to ensure all issues are OK. ANY MOTORCYCLE THAT EXCEEDS THESE DIMENSIONS MAY NOT BE SHIPPED. INQUIRE IF QUESTIONS AT info@motorcycleexpress.com.

If an agent is required for your departure or arrival at any port you MUST contact the agent PRIOR to drop off or pick up or your bike will not be shipped and/or released. Motorcycle Express will act as a liaison when possible and connect you with an agent when needed and you will pay the agent directly.

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Motorcycle Express will not be responsible for any damages done to your vehicle. The responsibility is that of the airline that is transporting your vehicle.  All damages are to be immediately reported immediately to the Port upon discovery of any damages. You must request a damage report from the port. It is suggested that a photo of the damages that have occurred as well as the damage report issued by the port be submitted to the airline and if purchased the Transit Carrier. Motorcycle Express will aid in the settlement of any claim as long as the photo and report are submitted within 24 hours upon receiving your vehicle. 

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CLIENTS MUST PRINT YOUR OWN TRAVEL PACKAGE

You must print your documents in color or the airlines will not accept them. By completing this application, it is your responsibility to have make sure you have printed in color and have everything in order. Dangerous Goods stickers are not necessary moving forward as it is stated in the IATA rules and we no longer need you to place this sticker on your cycle. However, some airlines will still want the sticker, so as a preventative measure to ward off any hassle, we will send you a copy of the sticker that you need to cut out and be prepared to tape on your motorcycle if asked. We will also provide you with the documentation to show them the regulations on this issue, and it will not be a problem.

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FEES AND CANCELLATION POLICIES FOR APPLICATIONS, RESERVED PALLETS & SHIPPING CONTRACTS 

Updated December 20, 2026

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Reserving Pallets in 2026:

Reservations are secured with a non-refundable USD $300 deposit per motorcycle. This deposit confirms your space on the selected route and date.

The remaining balance of the shipment is invoiced once the airline issues the official Air Waybill (typically approximately 45 days prior to departure).

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Payment Structure

• USD $300 non-refundable deposit to reserve space
• Balance due upon AWB issuance and formal cargo confirmation

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Shipping Cancelation Fee:​

If cancellation occurs more than 45 days prior to departure, all payments are refundable except the non-refundable USD $300 deposit.
• If cancellation occurs between 45 and 30 days prior to departure, 50% of payments received are refundable.
• Cancellations made less than 30 days prior to departure are non-refundable.

All policies apply within the same calendar year as the original booking.

Date Changes

• One outbound or return date change is permitted at no charge.
• Changes made less than 45 days prior to the scheduled departure incur a USD $100 administrative fee.

Date changes are valid within the same calendar year as the original booking.

Rush Handling Fee – USD $100

Bookings made less than 14 days prior to departure, without a prior reservation of pallet space, will incur a non-refundable USD $100 Rush Handling Fee.

This fee must be paid before document processing begins.

Return Shipments

Many riders who have already shipped one way within the same calendar year return on flexible or evolving timelines.

For return shipments, we ask for a minimum of 21 days’ notice to coordinate the movement smoothly. The Rush Handling Fee does not apply in these cases.

Termination

Motorcycle Express reserves the right to terminate this Agreement at any time, for any reason, upon written notice to the Client.

In the event of termination by Motorcycle Express, the Client will be entitled to a full refund of all fees paid, minus the non-refundable USD $300 deposit.

This clause supersedes any other termination provisions within this Agreement.